Misa Tech Company Limited would like to inform Our Valued Customers (“Valued Customer”, “You”, “User”, referring to individuals or representatives of companies using services at Misa Tech or related matters with Misa Tech mentioned under any of the above terms depending on context) of the following terms, which constitute the Agreement for Service Usage at Misa Tech. By using services at Misa Tech, you agree to these general terms of use and the accompanying conditions explicitly listed in this document.
1. Policy Description
At Misa Tech, we support refunds within 30 days from the date your service is activated on the system (excluding trial periods). The refund process and eligibility are described below.
2. Refund Eligibility & Rates
- Customers will receive a 100% refund within 15 days from the date the service is activated and used, issued via the original payment method used to pay the invoice at Misa Tech.
- Customers will receive a refund for the remaining amount of the service package (after deducting the cost of 30-day service usage) if the refund request is submitted between day 16 and day 30 from service activation within the allowed refund timeframe.
- The refunded amount is net of taxes and other related transaction fees, if applicable.
- In cases where a refund request is submitted after the eligible 30-day period, we reserve the right to decline the request.
3. Terms & Conditions for Refunds
- 3.1 One-Time Policy: This refund policy applies once per customer using services at Misa Tech. We reserve the right to refuse refund requests for a second time on the same service account or customer profile. (To verify unique identity, we match user records including ID/Passport, domain name used, registered phone number, or business tax ID).
- 3.2 Applicable Services: The refund policy applies strictly to Cloud VPS and Cloud Hosting services. Refunds do not apply to domain registration or other non-hosting services on Misa Tech’s system.
- 3.3 Service Fault Conditions: The refund policy applies to customers using Cloud Hosting or Cloud VPS who experience unexpected issues originating from Misa Tech’s system during the usage period and cannot continue using the service because performance metrics or features fail to match the price tier and configuration details published on Misa Tech’s official website. We will review and process a prorated refund based on the remaining duration of the prepaid service package.
- 3.4 Non-Refundable Scenarios: We reserve the right to refuse refunds if you violate any Terms of Service under Section 1 regarding Service Usage Regulations due to issues not arising from Misa Tech or in conflict with Section 3.3. Common non-refundable cases include:
- Customer downgrades or changes service types on Misa Tech’s system; excess fees will not be refunded but will be credited toward the corresponding service.
- Customer uses the service to violate current local or international laws; the service will be suspended and no refund will be issued.
4. How to Request a Refund
If a service fails to meet the technical standards we committed to, or if you are dissatisfied for any other reason, please submit a ticket listing the issues or errors to our Sales Department. Providing detailed information helps Misa Tech understand the situation and support you faster, facilitating a quick resolution. For technical difficulties, our technical support team is available 24/7/365 to assist you.
5. Refund Processing Time
When a refund request is submitted to Misa Tech’s support department, it will be processed during business hours. The processing time depends on your original payment method:
| Payment Method | Processing Time (from request date) |
| E-Wallet (Momo) | Within 24 hours |
| ATM / Internet Banking | Within 24 hours |
| Visa / MasterCard | Within 24 hours |
6. Policy Updates
Misa Tech reserves the full right to modify or update this policy to ensure a fair balance of rights between customers and the service provider (Misa Tech) during service distribution.
Last updated: January 09, 2024 – 21:57